BITFINEX has frozen my assets and withdrawals on my account worth approximately $800,000 since JUL 5.Today, they decided to “CLOSE THIS MATTER” without giving me any explanation to why my assets are frozen. [Read their email response from the timeline I provided below]This incident started off with me transferring my assets to BITFINEX to do FUNDING as I just gotten back my BTC from a loan I provided. My friend told me to transfer assets here so can earn the interest while I put my BTC to use.UNFORTUNATELY, I lost my phone on the same day and thus losing my 2fa[newly setup 2fa], and after verifying my identity, I was told there is a 5 days withdrawal hold.After which here comes a super lengthy process of verification with me providing personal documents like Identification, Income tax statements, transaction records from various exchanges and withdrawal records from other exchanges.The “compliance” department then took their own sweet time in verifying my documentation and only replies every other 4-8 days. This is obvious that they are not sincere in rectifying my issues and either they are purposely delaying my withdrawals, or they simply don’t care.This freezing of assets is simply unacceptable as I need my funds for liquidity to pay for my housing and expenses. This issue have been causing so much duress and stress to my daily life and freezing my assets without explanation is simply unacceptable and OUTRAGOUS.I googled online and found out this is not the first time it happens and it’s so unfortunate I fall victim to this.Bitfinex SHOULD NEVER deem the funds their own!Below is a detailed timeline of how they are slowly replying and using the convenience of KYC to delay my withdrawal.[JUL 6] Reset my 2fa, 5 days withdrawal hold.[JUL 10] After 5 days, here come their tricks. I received this email to provide KYC information.As it is our mission and commitment to provide better and reliable services for all Bitfinex users, we require our users to update and/or provide Know-Your-Customer information from time to time in order to maintain the level of integrity and compliance required by international anti-money laundering as well as counter terrorist financing policies.Accordingly, please provide us the following information/documentation:· Reasons for transfers from and to your Bitfinex account;· A clear and detailed explanation of your account activity and objectives;· A detailed explanation of the sources of all funds deposited to Bitfinex; provide details on how and where you acquired the funds that were deposited to your account. Make sure to include TXids and addresses that describe the source of the funds deposited to your Bitfinex account;· Proof of source of funds confirming how the deposited funds were originally acquired;· Detailed descriptions of the destination you have and/or will sent/send your funds to from your Bitfinex account;· Confirmation of whether you have ever opened and used any other account(s) on Bitfinex? If so, please provide the user name(s) and email address(es) of any account ever opened. Please explain why you operated more than one account, if applicable.[JUL 22] After a series of back and forth email with me providing my Identification, Income tax statements, transaction records from various exchanges and also withdrawal records from other exchanges, I finally receive a reply from the team.We apologize for the delay. We have escalated the matter to the verification team. We hope to resolve this matter as soon as possible. Thank you for your patience.[JUL 22] sent them a follow up email, no replies.[JUL 24] sent them a follow up email, no replies.[JUL 28] sent them a follow up email, no replies.[JUL30] Finally a reply after 8 DAYS without any information provided.Thank you for your patience and understanding. We apologize for the length of this process, we are working on resolving this matter. You will receive a status update shortly.[AUG3] sent them a follow up email, no replies.[AUG6] Opened another support ticket with regards to my issue and received a response within HOURS from SUPPORT TEAM.[AUG7] finally a reply from the team.Please be advised that we are working on finalising the review of your account.We will communicate our findings to you during the next 24 hours.Thank you in advance for your understanding and patience in this matter.[AUG8] Email informing me that my funds are still stuck WITHOUT ANY EXPLAINATION AND THEY DEEM THE MATTER IS CLOSED.We appreciate your prompt responses and for providing the requested documentation to us.Regrettably, we are not in a position to clear the funds in your account at this time.In order to move this process along and clear the funds, we will require an appropriate legal process to advise us as such.Please be advised that we will continue to review all information/documentation submitted to this account. We, however, are not in a position to disclose information to parties that are not the law enforcement agency responsible for this matter. We further are unable to update this account status until instructed otherwise by an appropriate legal process.This matter is considered closed until advised otherwise.We trust this is in order. via /r/Bitcoin https://bit.ly/3a9iSqc
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