Poloniex just responded to a Help request after 5 months.

" On Fri, May 18, 2018 at 12:05 PM, Poloniex support@poloniex.freshdesk.com wrote: Hi xxxxxxx,Happy to help!We will pass this case to the team that is able to assist you. If you have additional information to add or any further questions, please respond here.Best, Poloniex Support Team"I sent several followup emails. No response.How thrilling to receive this now:"Thanks for contacting our support team, and thank you for your patience in regards to this open case.We are actively working on improving our product and services...".and ends with the humorous "Please let us know if you have any other question".Hey, Poloniex. I'll be sure to do that. via /r/Bitcoin http://bit.ly/2y6kHlI