Hello everybody,
My Situation:Im a User of the Exodus Wallet, I wanted to swap my coins from bitcoin cash to bitcoin.
So I’ve informed myself in the web and read everywhere the Advertising of Exodus that they are not doing KYC and that theire % are a bit higher because they are taking care about all the Exchange Process.
And also giving Support if everything goes wrong. So ive decided I will swap the coins in Exodus for the extra %.
What happened to me?I’ve swapped bch worth 4500 EUR and 2000 EUR to btc. After I didn’t received them for a Couple Hours I’ve checked the Status. In Exodus was written CONTACT US. So I’ve contacted Exodus.
Exodus told me they have no Idea what happened and I should contact Coinswitch, they dont do the Exchanges by themselves, they are using coinswitch for this and get 50-70% Commission.
So I’ve contacted Coinswitch in the Chat anonym and ask them if they are doing KYC, because also Coinswitch is advertising themselves that they are not doing any KYC.
Theire Answer again was:No we are not doing KYC. So I was starting to google and found many Threads where People write, that Coinswitch refuse to return theire Funds without KYC, even when Coinswitch write in theire Terms, that they return the Money without KYC in maximum 72 hours. So I asked them to return my Funds. They told me they will not return them, I have to do KYC. So I was fuck it!
- I did KYC, KYC got verified on theire Homepage.
- After they told me they will not return my Coins they need an additional Video - I did it.
- Than they told me its not enough, they need to see the origin of the Funds, I’ve showed them where I bought the Coins with Screens.
- Was not enough, they wanted more, I’ve had to do for them a Screenrecording from the Place where I bought them, you can see theire also my High Reputation and many positive Feedbacks and exactly this 2 Transactions.
Cool, now they should release my Coins after Striping down to my Underwear? Now they didn’t.
But after my Post on Reddit, and some People reaching out to Exodus on Twitter, Sebastian the COO of Exodus contacted me and promised me he will do everything to solve it immediately.
That he was also talking to the Leadership of Coinswitch and the Problem will soon be resolved, and he understand that all this is not acceptable and so on.
Result?CoinSwitch is not interested in the safety of any User or in General KYC. They just hope, that theire Clients are not doing KYC and they can keep the Money.
Even if you do KYC they refuse to return the Money. Exodus is also not helping anything just Fraud-Bait-Fishing with the Advertising that there is no KYC.
Submitted December 31, 2019 at 05:02PM by Peter1Lustig http://bit.ly/37nnxlv
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