don't use blockchain.com. so this is my story with blockchain :
on December 22, 2020, I mistakenly deleted the Google Authenticator app from my phone and couldn't recover it, and unfortunately, I lost my Blockchain Exchange account 2Fa
when I realized that, I immediately requested blockchain to reset my 2Fa
they said you can reset it with your 2Fa backup code or verifying yourself by taking a photo from yourself holding these informations:
- Today's date;
- Today's BTC price;
- A handwritten text "2FA reset for the Blockchain.com Exchange";
- Email Address registered to your Blockchain Exchange account;
- Your full name, address and date of birth.
Since I didn't have my 2fa back up I was forced to verify myself.
In summary, I end up sending my information and verify myself but there was a problem, some of my information when signing up was fake because blockchain wasn't supporting my country
but on January 13, 2021, they ended up accepting my verification and they answered me with this message :
so they said the funds will be refunded, and I send them a BTC wallet address to refund my money
and this is what they answered
I asked them, when? but I kept getting the same message and they set my request to SOLVED
so after about 2 months I create a follow-up to my previous request and asked them to give me an estimated time but they set my request to solved with no answer
I created few more follow-up requests but the same thing was happening until I tried to do it once more after 2 months, but this time this is what they said :
I was so confused and I was like what does that have to do with my problem I don't know what they were talking about and at the same time I realized my blockchain exchange account is deleted cause when I was trying to sign in it tells me to sign up and an account with this email doesn't exist I tell the new support the whole story again but after about 5 months they still haven't answered me and my request is still open.
after all that and a few months later I create a follow-up to my first request again, first time I explain everything again but all they do was setting my request to SOLVED with no answer did the same thing again after few months but all I get was a SOLVED request with no message and now its been almost 8 months and still haven't got even an answer.
hope they even hear me out or people in here help me.
Submitted June 27, 2021 at 03:23AM by Sad_Luciferr https://bit.ly/3h6U0mN
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